At SEASOUL® , it is our constant endeavour to provide our customers with the best of the products at the best prices. Unfortunately, due to reasons of personal hygiene. health, safety and fair use we cannot accept returns once purchased.Damaged products
In the unlikely event that any product you received from us is damaged:
If you would like to cancel an order, you can email our customer service at firstname.lastname@example.org and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations cannot be honoured.
Please note we ship usually within 24hrs to 48hrs of order placement.Returns Procedure for Damaged products
Please contact our customer service at email@example.com to initiate a return. Our team will note down your request and issue a return reference ID & advise on the return shipping address.
You will have to self ship the return to our warehouse. A flat shipping fee of Rs. 100 will be added to the returns credit.
Once you have contacted our customer service and obtained a return reference ID, place the products to be returned in a secure, solid package and seal the box securely. Please take care to prevent any loss or damage during transit. Inscribe the return reference ID and return address on the package and ship to the return shipping address as advised by our customer service team.Refund Procedure
On successful receipt and processing of the return, a credit redeemable voucher for the value of the returned item and Rs.100 shipping reimbursement (if the return is self shipped) or if you are a registered member on SeaSoul® portal than equivalent reward points will be issued to you. You will be able to use this credit for any subsequent purchases at SEASOUL® website. In case the return is not a valid one as per the conditions outlined above, it will be reshipped back to you upon payment of an additional shipping fee of Rs. 100.
The Refund process will take from 2 to 3 weeks based on your location. Once the item has been received by us, we will process it within 24 to 48hrs to ensure you receive your refund as quickly as possible."Please use a reliable courier service and retain the shipment receipt until we acknowledge the receipt of the return".
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